Last Updated: August 2026

At Renew It Shoe Repair (accessible via https://renewitshoerepair.store), this page is the plain account of how a boot order travels from our counter in Nanuet, New York to your door: what it costs, how long each stage takes, and what we do when a parcel goes astray.

Boots are heavy things, and waiting on a box you have already paid for is not anyone's idea of a good week. Knee-high boots and Western booties also tend to be bought with a date in mind, so we have set out the handling window, the transit window and the cutoff time separately rather than folding them into one vague estimate.

By placing an order on our website, you agree to the terms below. If something about your delivery is not answered here, email us at [email protected] and we will be glad to help.

At a Glance: Shipping

Where We Ship

We ship to street addresses in all 50 states. We are not set up for P.O. Boxes, APO or FPO addresses, US territories, or destinations outside the United States, because the carriers we use for boot-sized parcels do not serve them on the service level we have chosen. If your situation falls just outside one of these, write to us anyway. If there is a workable alternative address, we will find it with you before the order is packed.

What Shipping Costs

A flat $4.95 covers any order, whether it is one pair of booties or several pairs of knee-high boots. There is no weight surcharge, no oversize fee, no signature fee and no handling fee added at checkout. The figure you see in the cart is the figure you pay.

Sales tax is calculated at checkout where applicable and is shown on the order summary before you confirm.

The Order Cutoff

Orders placed before 5:00 PM EST, Monday to Friday, join the packing queue the same day. Orders placed after that time, or at any point over the weekend or on a public holiday, join the queue on the next business day. The cutoff is about when your order enters handling, not when it ships: handling still takes 1–3 business days from that point.

Handling Time

Every order is picked, checked and packed by hand at our Nanuet, New York counter, which takes 1–3 business days after payment clears. Boots are boxed with the shaft supported so they do not arrive folded, which is worth the extra minute at our end.

If anything about your order delays packing, a size that turns out to be short in stock or an address that does not validate, we email you the same day rather than letting the order sit.

Transit Time and Total Delivery Estimate

Once the parcel leaves us, expect 5–7 business days in transit depending on how far it has to travel. Adding handling, the total estimate is 6–10 business days from the moment you order to the moment the box is at your door.

Transit figures are carrier estimates rather than guarantees. We treat them as the commitment we are working to, and if a parcel falls behind we act on it before you have to ask.

Carriers

We ship with USPS, UPS and FedEx. The carrier is chosen by destination and parcel size rather than by preference, and the one carrying your order is named in your shipping email.

Tracking Your Parcel

A tracking number is emailed as soon as the carrier makes its first scan. You can follow it on the carrier site or look the order up on our Orders Tracking page at any time. If nothing has reached you within 3 business days of ordering, write to us and we will find out where the order stands.

Split Shipments

Now and then an order travels in more than one box, usually when one pair is coming from a different part of our stock. You are never charged twice for shipping, and each box gets its own tracking number so nothing looks lost when it is simply behind.

Address Accuracy

Please check the shipping address before you confirm, because a missing apartment number is the single most common reason a boot order goes back to the carrier depot. If you spot a mistake afterwards, email us straight away. Before the parcel goes out we correct it on the spot at no cost, and once it has gone out we contact the carrier on your behalf and ask for a redirect or a hold. If your situation falls just outside one of these, write to us anyway.

Undeliverable and Returned Parcels

If a parcel comes back to us as undeliverable, we email you as soon as it lands and offer a reship to a corrected address or a full refund of the item price. We do not charge a second shipping fee to send it out again after a delivery attempt has failed through no fault of yours.

Lost or Stolen Parcels

If tracking stops moving, or shows a delivery you never received, tell us and we open the trace with the carrier ourselves. That is our job rather than yours. While the trace runs we will ask you to check with anyone else at the address and with the local depot, since parcels do turn up there, and a loss the carrier confirms is replaced or refunded in full.

Damaged Parcels

If the box or the boots arrive damaged, email us within 7 days of delivery with a photograph of the item and of the packaging. Your case goes to the front of the queue and the outcome is a replacement or a full refund including the original shipping charge. Usually there is no need to send anything back, and when there is, we email you a prepaid return label that covers the whole journey.

Delays

Weather, carrier backlogs and peak periods all slow parcels down. When we can see that an order has stalled, we email you before you have to ask, with what the carrier has told us and what we are doing about it.

If a delay defeats the purpose of the order entirely, you can still cancel for a full refund even after dispatch. Refuse the delivery at the door, or accept it and ask us for a prepaid return label, and the refund follows under the Return & Refund Policy.

Holiday Schedule

We do not pack or ship on public holidays, and carriers run reduced networks around them. Orders placed on a holiday enter handling on the next business day. Any longer closure is posted on the website ahead of time.

Returns and Cancellations

Returns, exchanges and refunds are covered by the Return & Refund Policy, and so are changes and cancellations made before a parcel is dispatched.

Changes to This Policy

We update this page when our rates, carriers or timings change. The revision month is shown under the title, and the terms in force are those published when your order is placed.

Shipping Questions

If a parcel is late, missing or damaged, the fastest route to a fix is a short email with your order number.

Thank you for shopping with us, and for keeping a good pair of boots in service.