Last Updated: August 2026

At Renew It Shoe Repair (accessible via https://renewitshoerepair.store), this page explains what personal information we collect when you shop with us, why we collect it, who else sees it and how long we keep it.

Buying boots online means handing over a name, an address and a payment detail to someone you have not met. We collect what an order actually requires and nothing beyond it, and we do not sell, rent or trade any of it.

By using our website, you agree to the practices described below. If anything here is unclear, or you want to know what we hold about you, email [email protected] and we will answer.

At a Glance: Privacy

1. Information We Collect

• Identity and contact details. Name, email address, delivery address and billing address.
• Order information. Items bought, order history, and the transaction reference returned by the payment processor.
• Payment information. Processed by PayPal. Card and bank numbers are never stored on our systems and are not visible to us.
• Correspondence. The content of messages you send us, so that a reply makes sense in context.
• Technical information. IP address, browser and device type, pages visited and time on site, collected through cookies and analytics.

2. How We Use Your Information

• Taking, packing and shipping your order
• Sending confirmations, shipping notices and tracking numbers
• Answering questions and handling returns or repairs of the service you asked for
• Detecting and preventing fraudulent transactions
• Improving how the website and the product listings work
• Meeting tax, accounting and other legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes. There is no circumstance in which we would.

3. How We Share Your Information

• PayPal, to process the payment securely.
• Carriers, meaning USPS, UPS and FedEx, to deliver the parcel and to trace it if something goes wrong.
• Service providers who host the site, send our email or provide analytics, under confidentiality obligations and only for those tasks.
• Authorities, where the law requires disclosure or where it is needed to protect our rights.
• A successor, if the business is ever sold or reorganized, with the same protections carried across.

4. Cookies and Similar Technologies

A cookie is a small text file placed on your device by a website, holding a short piece of information such as an identifier for your shopping cart. Similar technologies, including pixels and local storage, work the same way and are covered here. We use four categories.

Some cookies are set by services we rely on rather than by us. PayPal sets cookies during checkout for fraud prevention and session security, and our analytics provider sets cookies to count visits. Those providers act under their own privacy terms.

Session cookies disappear when you close the browser. Persistent cookies stay for a set period, commonly between a few days and about two years, depending on what they do. Every major browser lets you view, block and delete cookies from its settings menu, usually under privacy or site data. Blocking essential cookies will stop the cart and checkout from working, which is normally the reason a store stops behaving after a settings change. Blocking functional, analytics or marketing cookies does not affect your ability to order.

5. Data Retention

Order records are kept for 7 years, which is what tax and accounting rules require. Contact messages that are not attached to an order are kept for 12 months and then deleted. Analytics data is held in aggregate form.

6. Data Security

The site runs over an encrypted SSL connection, access to order records is limited to the people who need it, and payment details never reach our systems at all. No method of transmission over the internet is completely secure, so we do not claim absolute safety, but we take the measures a store of this size reasonably can.

7. Your Rights

• Ask for a copy of the personal information we hold about you
• Ask us to correct anything inaccurate or incomplete
• Ask us to delete information we are not legally required to keep
• Opt out of marketing email at any time

Email [email protected] to exercise any of these, and we will respond within a reasonable timeframe. Depending on where you live, additional state privacy rights may apply, and we honor those on the same basis.

8. Marketing Communications

Marketing email is opt-in only. Transactional messages about an order you have placed are sent whether or not you subscribe, because you need them. Every marketing email carries an unsubscribe link that works immediately.

9. Children's Privacy

The website is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, email us and we will delete it.

10. Third-Party Links

Pages here link to carrier tracking, to our payment processor and occasionally elsewhere. Those sites have their own privacy practices, which we do not control and are not responsible for.

11. Changes to This Policy

If our practices change, this page changes with them, and the revision month under the title tells you when. Continued use of the site after an update means you accept the revised policy.

Privacy Questions

Questions about your information, or a request to see or delete it, come to the same address as everything else.

Thank you for shopping with us, and for keeping a good pair of boots in service.